Terms & Conditions

Last updated: 10 July 2026

1. Introduction

Welcome to Keyvixa. These Terms & Conditions (“Terms”) govern your access to and use of https://keyvixa.com (the “Website”) and your purchase of products and services made available through the Website.

The Website is operated by Agovenzi Limited, a private limited company registered in the United Kingdom under company number 17062749, with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom (“Keyvixa”, “we”, “us” or “our”).

By accessing the Website, creating an account, or placing an order, you confirm that you have read, understood and agreed to these Terms. If you do not agree, you must not use the Website or purchase products from us.

2. About Keyvixa

Keyvixa is an online retailer of digitally delivered products, which may include:

  • game activation keys;
  • PC and console game codes;
  • software licence keys;
  • operating-system and productivity-software licences;
  • gift cards and digital wallet codes;
  • gaming credits and subscription codes;
  • other electronically delivered digital products.

Unless expressly stated on a product page, no physical product will be shipped. Products may be sourced or fulfilled through authorised distributors, suppliers, publishers or digital fulfilment partners.

3. Eligibility and Customer Information

You must be at least 18 years old, or otherwise legally capable of entering into a binding contract in your jurisdiction, to place an order. Where legally permitted, a minor may use the Website only with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, current and complete information when creating an account or placing an order. You must promptly update information that changes and must not use another person’s identity, payment method or account without authorisation.

We may refuse, suspend or cancel an account or order where information is incomplete, inaccurate, misleading, unlawfully provided, or presents a fraud, security or compliance risk.

4. Customer Accounts

You may be required to create an account to access certain features or digital products. You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must notify us promptly at info@keyvixa.com if you suspect unauthorised access, loss of credentials or misuse of your account.

We may suspend or restrict an account where reasonably necessary to protect customers, the Website, our suppliers, payment providers or third parties.

5. Product Information and Compatibility

We make reasonable efforts to ensure that product descriptions, prices, images, platforms, activation regions, licence types, system requirements and availability are accurate. However:

  • product images are illustrative and may differ from the publisher’s current artwork;
  • availability may change before an order is accepted or fulfilled;
  • publishers or platform operators may change activation procedures, system requirements or service availability;
  • digital products may be restricted by country, region, language, platform, account type, device or licence period;
  • some products may require an existing third-party account, internet connection, compatible hardware or additional software;
  • prices, descriptions and specifications may be corrected where an error is identified.

Before ordering, you are responsible for reviewing the full product description and confirming that the product is suitable for your intended platform, account, device, region and purpose.

6. Regional and Platform Restrictions

A product may be marked as global, region-specific or country-specific. “Global” does not necessarily mean that activation is available in every country, platform or account region. Publisher, sanctions, platform or technical restrictions may still apply.

You must not use a VPN, proxy, false address or other method to misrepresent your location or bypass product, publisher, payment or legal restrictions.

We are not responsible for activation failure caused by purchasing a product for an unsupported region, platform or account where the relevant restriction was disclosed before purchase.

7. Pricing, Taxes and Currency

Unless otherwise stated at checkout, prices are displayed and charged in Euro (EUR). The currency and total amount presented at the final checkout stage will be the amount submitted for payment.

Prices may include or exclude VAT or other applicable taxes depending on the customer’s location, tax status and the rules applicable to the transaction. Any tax included or added will be shown where required.

If your payment account uses another currency, your bank, card issuer or payment provider may apply its own exchange rate, conversion fee or international transaction fee. These charges are controlled by the relevant financial provider and not by Keyvixa.

We may change prices at any time before an order is accepted. A price change will not affect an order already accepted, except where there is an obvious pricing error and the law permits correction or cancellation.

8. Payments and Payment Security

Payment must be successfully authorised before an order can be accepted or fulfilled. Available payment methods are displayed at checkout.

Payments are processed by third-party payment service providers using secure payment environments. Keyvixa does not intentionally store complete card numbers or card security codes on its Website servers.

Transactions may be subject to 3D Secure, identity checks, address verification, fraud screening, transaction monitoring or additional confirmation by the card issuer or payment provider.

We may delay, reject or cancel an order where payment is declined, reversed, disputed, not fully authorised, or identified as potentially fraudulent or unauthorised.

9. Orders, Contract Formation and Acceptance

Submitting an order is an offer to purchase the selected product under these Terms. An automated order acknowledgement confirms receipt of the order but does not necessarily mean that the order has been accepted.

A contract is formed when we accept the order and make the digital product available, send a delivery confirmation, or otherwise confirm acceptance.

We may reasonably refuse, hold, limit or cancel an order where:

  • the product is unavailable or cannot be fulfilled;
  • the price, description or availability contains an obvious error;
  • payment is declined, reversed or not successfully authorised;
  • the order fails fraud, sanctions, security or compliance checks;
  • the order exceeds reasonable purchase or quantity limits;
  • we reasonably suspect resale abuse, automation, unauthorised use or breach of these Terms;
  • fulfilment would breach law, publisher terms, platform rules or supplier restrictions.

If we cancel an order after receiving payment and no digital product has been validly supplied or retained by the customer, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.

10. Digital Delivery

Products are delivered electronically using one or more of the following methods:

  • display within the customer account;
  • delivery by email;
  • a secure order or download page;
  • another electronic fulfilment method stated on the product page.

Most orders are processed shortly after successful payment confirmation. Delivery may be delayed by payment verification, fraud screening, supplier confirmation, inventory synchronisation, technical issues, maintenance or exceptional operational events.

You are responsible for providing a valid email address, maintaining access to your account and checking spam or junk folders. Contact us promptly if an accepted order is not delivered within the timeframe indicated on the Website.

A product is treated as delivered when the code, licence, link or digital entitlement is made available through the delivery method associated with the order.

11. Activation and Use of Digital Products

You must follow the activation instructions and the terms of the relevant publisher, software developer, platform operator or gift-card issuer.

Digital products are supplied for lawful personal or business use as described on the product page. Unless expressly authorised, you must not reproduce, publish, distribute, resell, transfer, disclose or commercially exploit a digital code.

You are responsible for protecting a delivered code from unauthorised access. Once a code is displayed, emailed or otherwise delivered, you should store it securely and must not share it with unauthorised third parties.

We are not responsible for a code used by another person after it has been disclosed by the customer, stored insecurely, or obtained through compromise of the customer’s email, device or account.

12. Consumer Cancellation Rights for Digital Content

Where applicable law provides a cancellation period for digital content, you may be asked during checkout to give express consent for digital supply to begin immediately and to acknowledge that the statutory cancellation right may be lost once supply begins.

Nothing in these Terms removes or limits a cancellation, refund, repair, replacement or price-reduction right that cannot lawfully be excluded.

Where immediate digital supply has not begun, or where the law otherwise permits cancellation, requests will be handled in accordance with applicable consumer law and our Refund Policy.

13. Refunds, Replacements and Faulty Digital Content

Refunds and replacements are governed by our Refund Policy and applicable consumer law.

A delivered and successfully redeemed digital code is generally not refundable merely because the customer changes their mind, selected the wrong region or platform, or no longer wants the product. This does not affect statutory rights where digital content is faulty, not as described, not of satisfactory quality, or where another mandatory remedy applies.

Where a code is alleged to be invalid, duplicated or previously used, we may request reasonable evidence, including an error message, activation screenshot, platform-support response or other information needed to verify the issue with the supplier or publisher.

Depending on the circumstances and applicable law, the appropriate remedy may include technical assistance, repair, replacement, redelivery, a price reduction or refund.

14. Gift Cards, Wallet Codes and Stored Value

Gift cards and wallet codes may be subject to separate issuer terms, expiry periods, account requirements, balance limits, country restrictions and prohibited-use rules. Those conditions are shown on the product page or by the relevant issuer.

Unless required by law or caused by our error, we are not responsible where an issuer refuses redemption because the customer’s account, country, platform or intended use does not satisfy the disclosed requirements.

Gift cards and wallet codes must not be used for unlawful activity, fraud, money laundering, unauthorised resale or circumvention of issuer restrictions.

15. Fraud Prevention, Verification and Order Review

To protect customers and prevent fraud, chargebacks and account misuse, we may review orders using account, transaction, device, location, payment and security information.

We may request reasonable additional verification before fulfilment. Failure to provide requested information, or an inability to complete verification, may result in delay or cancellation.

We may restrict or refuse service where there is reasonable evidence of fraud, identity misuse, payment abuse, unauthorised resale, multiple-account abuse or other unlawful or harmful conduct.

16. Disputes and Chargebacks

Contact us at info@keyvixa.com before initiating a chargeback so that we can investigate and attempt to resolve the issue.

Where a chargeback, payment reversal or payment dispute is initiated, we may provide relevant evidence to the payment provider, acquiring bank, card issuer or card network, including:

  • order and payment records;
  • digital delivery and fulfilment logs;
  • code-display or download records;
  • activation or supplier-verification information;
  • account, IP address, device and fraud-screening records;
  • customer communications and support history;
  • relevant product descriptions and checkout disclosures.

Nothing in this section prevents a customer from exercising a lawful right to dispute a transaction. However, knowingly false, duplicate, abusive or fraudulent claims may lead to account restrictions, refusal of future orders and other lawful action.

17. Restricted and Prohibited Jurisdictions

We comply with applicable sanctions, export controls, trade restrictions, payment network requirements and legal obligations. We do not knowingly provide products or services where doing so would breach applicable law.

Orders involving a prohibited country, territory, person, entity or transaction may be rejected, suspended, cancelled or refunded as appropriate.

You must not use the Website on behalf of a sanctioned or prohibited party or provide false information to evade a compliance control.

18. Prohibited Use

You must not:

  • use the Website or a product for an unlawful, fraudulent or abusive purpose;
  • provide false, misleading, stolen or unauthorised identity or payment information;
  • attempt to bypass region, sanctions, publisher, payment or platform restrictions;
  • interfere with the Website, servers, security controls or other users;
  • introduce malware, malicious code, automated scraping, bots or denial-of-service activity;
  • attempt unauthorised access to accounts, systems, codes or data;
  • copy, reproduce or exploit Website content without permission;
  • purchase products for unauthorised resale or distribution;
  • abuse refunds, replacements, promotions, discounts or chargeback processes;
  • use a digital product contrary to the relevant publisher’s or issuer’s terms.

19. Third-Party Platforms and Services

Activation or use of a product may require a third-party platform, publisher account, software service or internet connection. Those third parties are independent from Keyvixa and operate under their own terms, privacy notices and technical requirements.

We are not responsible for a third party’s account suspension, platform outage, service change, game update, publisher decision or discontinuation, except to the extent that applicable law makes us responsible for the digital content supplied under our contract.

20. Intellectual Property

The Website, Keyvixa branding, original text, graphics, layout, software and design are owned by or licensed to Agovenzi Limited and are protected by applicable intellectual property laws.

Product names, publisher logos, platform marks and third-party artwork belong to their respective owners. Their appearance does not imply ownership by Keyvixa.

You may access the Website for lawful personal use. You may not reproduce, modify, distribute, sell, frame, scrape or commercially exploit Website content without prior written permission or another lawful basis.

21. Availability of the Website

We aim to keep the Website available and secure but do not guarantee uninterrupted or error-free access. We may suspend or change parts of the Website for maintenance, security, updates, legal compliance or operational reasons.

We are not responsible for temporary unavailability caused by events outside our reasonable control, subject to any non-excludable rights or obligations.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.

Subject to the paragraph above and to the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss caused by:

  • customer selection of an incompatible region, platform or product;
  • failure to meet disclosed system, account or activation requirements;
  • unauthorised disclosure or insecure storage of a delivered code by the customer;
  • third-party platform downtime, publisher changes or account restrictions not caused by us;
  • events outside our reasonable control.

Where legally permitted, our aggregate liability arising from a particular order will not exceed the amount paid for that order. This limitation does not reduce any remedy that applicable consumer law requires us to provide.

23. Privacy and Cookies

Our collection and use of personal data are described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

24. Changes to These Terms

We may update these Terms to reflect changes in law, products, payment methods, service providers, security or business operations.

The revised Terms will be published on this page with an updated date. Changes will not normally apply retrospectively to an order already accepted unless required by law or expressly agreed.

25. Severability and No Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect. A failure or delay in enforcing a right does not waive that right.

26. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory right a consumer may have to bring proceedings in the courts of their country of residence or to rely on mandatory consumer-protection law applicable to them.

27. Complaints and Contact Information

If you have a question, complaint or order issue, contact us and provide your order number and a clear description of the matter.

Trading name: Keyvixa
Company: Agovenzi Limited
Company registration number: 17062749
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
Managing Director: Mesuthan Yılmaz
Email: info@keyvixa.com
Website: https://keyvixa.com

We aim to review complaints fairly and within a reasonable period. Nothing in these Terms limits your right to contact a competent consumer-protection authority or use an available dispute-resolution process.