1. Delivery Method

Keyvixa supplies digital products only. All products available on the Website are delivered electronically and no physical shipment is made unless explicitly stated on the relevant product page.

Purchased products, including game activation keys, software licence keys, gift cards and other digital codes, are delivered digitally through the customer account, email, on-screen delivery page, or another electronic delivery method supported by the product.

2. Order Processing Time

Orders are normally processed automatically immediately after successful payment confirmation.

In certain situations, processing may require additional verification or manual review to protect customers and prevent fraud.

Processing times may vary during:

  • High order volumes
  • Public holidays
  • Payment verification procedures
  • Fraud prevention checks
  • Unexpected technical or operational events

3. Digital Delivery Time

Most digital products are delivered within a few minutes after payment has been successfully completed.

Certain products may require additional processing or supplier confirmation. Where this applies, the estimated delivery time will be displayed on the relevant product page or communicated to the customer.

Delivery estimates are provided for guidance only and cannot be guaranteed in every circumstance.

4. Delivery Availability

Digital delivery is available worldwide where the purchased product is supported and permitted.

Some products may be subject to regional restrictions, activation requirements or platform limitations. Customers are responsible for checking compatibility before placing an order.

5. Customer Responsibilities

Customers are responsible for:

  • Providing a valid email address.
  • Ensuring their account information is accurate.
  • Selecting products compatible with their platform and region.
  • Reviewing all product descriptions before purchase.
  • Redeeming digital products according to the publisher's activation instructions.

Keyvixa cannot be held responsible where an incorrect product is purchased due to customer error or where activation requirements are not met.

6. Order Status & Delivery Notifications

Customers may receive order confirmations and digital delivery notifications by email.

Purchased digital products may also be accessed through the customer's account where this functionality is available.

7. Delayed Deliveries

Occasionally digital deliveries may be delayed due to:

  • Payment verification
  • Fraud prevention reviews
  • Supplier inventory synchronization
  • Temporary technical issues
  • Unexpected operational events

If your order has not been delivered within the expected timeframe, please contact our support team with your order number.

8. Delivery Issues

If you experience any issues accessing, receiving or activating your digital product, please contact our customer support team as soon as possible.

Where appropriate, we may investigate the issue with the product supplier and provide a replacement, correction or other suitable resolution in accordance with our Refund Policy and applicable consumer laws.

9. Regional Restrictions

Certain digital products may only be activated or redeemed in specific countries or regions.

Customers are responsible for verifying regional compatibility before completing a purchase. Regional restrictions are normally indicated on the relevant product page.

10. Contact

For delivery, activation or digital product enquiries, please contact:

Email: info@keyvixa.com

Company: Agovenzi Limited

124 City Road
London, EC1V 2NX
United Kingdom

Website: https://keyvixa.com